About Tekmetric

Tekmetric is the leading all-in-one, cloud-based auto repair platform trusted by shops across the U.S. It brings together shop management, payments, marketing, real-time data, and a full tire suite — empowering both independent and multi-location shops to run more efficiently, grow revenue, and deliver a superior customer experience. Tekmetric offers Tekmetric Payments, an embedded payments solution built on Stripe Connect.

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The Challenge: Manual, Fragmented Reviews

Before Coris, underwriting and monitoring for merchants signing up for payments relied on static credit reports, spreadsheets, ad-hoc data pulls and manually emailing merchants. Reviews were slow, inconsistent, and hard to scale.

• Hours of manual work per account
• Fragmented tools that slowed onboarding
• Inconsistent decisions across analysts

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Our biggest pain point was the sheer time and effort it took to assess risk consistently at scale.

Neil Patel

VP of Payments, Tekmetric

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Why Tekmetric Chose Coris

Point solutions and credit bureaus offered data, but not flexible decisioning, turnkey Stripe integration, or lifecycle coverage. Coris delivered dynamic, AI-driven signals from onboarding through ongoing monitoring—plus customization to incorporate Tekmetric’s platform data and policies.

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What stood out was Coris’ flexibility and deep understanding of fintech risk. It was obvious they were invested in our success.

Neil Patel

VP of Payments, Tekmetric

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Implementation: Fast, Collaborative, Integrated

Tekmetric went live in weeks, validating flows in a sandbox before production.

• Weeks, not months: initial use case live quickly
• Simple setup: API key + sandbox testing
• Hands-on support: close partnership throughout rollout
• Where teams work: AI risk signals surface inside Salesforce, alongside Stripe and internal systems

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Implementation was fast and collaborative—smooth API setup, easy testing, and hands-on support throughout.

Neil Patel

VP of Payments, Tekmetric

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The Solution: AI-Powered Risk Across the Lifecycle

What “AI-Powered” Means in Coris

• Daily AI Risk Scoring: Every active merchant is scored daily (1–100) using payment behavior, entity signals, and external data—so the riskiest accounts rise to the top automatically.
• Decision Recommendations: For each alert or review, Coris produces an AI-generated recommendation (e.g., approve with reserve, delay payouts, request docs), grounded in the evidence used.‍
• Automated AI Summaries: Coris auto-summarizes the context behind a risk event (what changed, why it matters, key drivers) so analysts can act in minutes, not half an hour.

Underwriting & Monitoring

• AI scoring & flagging replace spreadsheet checks during onboarding.
  
• Enriched credit & reputation data (business verification, online presence, adverse media) inform decisions.
  
• Custom decision logic lets Tekmetric layer its own rules on Coris signals.
  
• Real-time monitoring tracks refund spikes, negative balances, chargebacks, concentrated payer exposure, and other anomalies.
  

Communications & Workflow Automations

• Zendesk integration for merchant communication: Tekmetric uses Coris → Zendesk to automatically email merchants at key moments:
  
  • Onboarding: notify merchants about auto-approval and a welcome email.
  • Dispute opened: notify the merchant with what happened and what to submit.
  • Dispute reminder: nudge merchants before evidence deadlines to reduce avoidable losses.
    

• Slack alerts with AI context: For every new merchant that onboards, Coris automatically posts to a dedicated Tekmetric Slack channel with:
  
  • A one-screen AI summary about the business,
  • Risk rating for the business,
  • A clear next-step recommendation, so teams can triage quickly.

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AI scoring and real-time flagging are essential. The power is combining Coris’ signals with our own decision logic.

Neil Patel

VP of Payments, Tekmetric

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Results at a Glance

• 70% fewer manual reviews — analysts focus on higher-value work
• Hours saved per account across underwriting, compliance, and account management
• Faster onboarding — quicker approvals with less merchant friction
• Stronger, more consistent decisions without adding headcount
• Better customer experience — proactive Zendesk reachout and Slack triage help Tekmetric say “yes” more often, sooner

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We’ve scaled without adding headcount, and we’re making approval decisions with far greater confidence.

Neil Patel

VP of Payments, Tekmetric

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Advice to Other Risk Teams

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Pick one high-friction part of your risk process and let Coris show what’s possible. They move fast, understand the space, and make it easy to build iteratively.

Neil Patel

VP of Payments, Tekmetric