About Tekmetric

Tekmetric is the leading all-in-one, cloud-based auto repair platform trusted by shops across the U.S. It brings together shop management, payments, marketing, real-time data, and a full tire suite — empowering both independent and multi-location shops to run more efficiently, grow revenue, and deliver a superior customer experience. Tekmetric offers Tekmetric Payments, an embedded payments solution built on Stripe Connect.

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The Challenge: Manual, Fragmented Reviews

Before Coris, underwriting and monitoring for merchants signing up for payments relied on static credit reports, spreadsheets, ad-hoc data pulls and manually emailing merchants. Reviews were slow, inconsistent, and hard to scale.

• Hours of manual work per account
• Fragmented tools that slowed onboarding
• Inconsistent decisions across analysts

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‍“Our biggest pain point was the sheer time and effort it took to assess risk consistently at scale.”  - Neil Patel, VP of Payments, Tekmetric

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Why Tekmetric Chose Coris

Point solutions and credit bureaus offered data, but not flexible decisioning, turnkey Stripe integration, or lifecycle coverage. Coris delivered dynamic, AI-driven signals from onboarding through ongoing monitoring—plus customization to incorporate Tekmetric’s platform data and policies.

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“What stood out was Coris’ flexibility and deep understanding of fintech risk. It was obvious they were invested in our success.” - Neil Patel

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Implementation: Fast, Collaborative, Integrated

Tekmetric went live in weeks, validating flows in a sandbox before production.

• Weeks, not months: initial use case live quickly
• Simple setup: API key + sandbox testing
• Hands-on support: close partnership throughout rollout
• Where teams work: AI risk signals surface inside Salesforce, alongside Stripe and internal systems

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“Implementation was fast and collaborative—smooth API setup, easy testing, and hands-on support throughout.”‍ - Neil Patel

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The Solution: AI-Powered Risk Across the Lifecycle

What “AI-Powered” Means in Coris

• Daily AI Risk Scoring: Every active merchant is scored daily (1–100) using payment behavior, entity signals, and external data—so the riskiest accounts rise to the top automatically.
• Decision Recommendations: For each alert or review, Coris produces an AI-generated recommendation (e.g., approve with reserve, delay payouts, request docs), grounded in the evidence used.‍
• Automated AI Summaries: Coris auto-summarizes the context behind a risk event (what changed, why it matters, key drivers) so analysts can act in minutes, not half an hour.

Underwriting & Monitoring

• AI scoring & flagging replace spreadsheet checks during onboarding.
  
• Enriched credit & reputation data (business verification, online presence, adverse media) inform decisions.
  
• Custom decision logic lets Tekmetric layer its own rules on Coris signals.
  
• Real-time monitoring tracks refund spikes, negative balances, chargebacks, concentrated payer exposure, and other anomalies.
  

Communications & Workflow Automations

• Zendesk integration for merchant communication: Tekmetric uses Coris → Zendesk to automatically email merchants at key moments:
  
  • Onboarding: notify merchants about auto-approval and a welcome email.
  • Dispute opened: notify the merchant with what happened and what to submit.
  • Dispute reminder: nudge merchants before evidence deadlines to reduce avoidable losses.
    

• Slack alerts with AI context: For every new merchant that onboards, Coris automatically posts to a dedicated Tekmetric Slack channel with:
  
  • A one-screen AI summary about the business,
  • Risk rating for the business,
  • A clear next-step recommendation, so teams can triage quickly.

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“AI scoring and real-time flagging are essential. The power is combining Coris’ signals with our own decision logic.” - Neil Patel

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Results at a Glance

• 70% fewer manual reviews — analysts focus on higher-value work
• Hours saved per account across underwriting, compliance, and account management
• Faster onboarding — quicker approvals with less merchant friction
• Stronger, more consistent decisions without adding headcount
• Better customer experience — proactive Zendesk reachout and Slack triage help Tekmetric say “yes” more often, sooner

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“We’ve scaled without adding headcount, and we’re making approval decisions with far greater confidence.” - Neil Patel

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Advice to Other Risk Teams

“Pick one high-friction part of your risk process and let Coris show what’s possible. They move fast, understand the space, and make it easy to build iteratively.” - Neil Patel