Disputes come in. The agent handles them.

Most dispute workflows have the same bottleneck: a person. Someone has to notice the dispute, review it, contact the merchant, wait for a response, decide whether to fight it, assemble the evidence, and submit before the deadline. At low volume that's manageable. At any real scale it becomes one of the most time-consuming, error-prone workflows in your operations, and the outcomes are only as consistent as whoever is working the queue that day.

The Coris Dispute Agent changes that.

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What We're Launching

The Dispute Agent is an AI agent that reviews disputes, contacts merchants, assesses win probability, and submits evidence to the processor automatically, end to end, without anyone on your team having to initiate it.

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How It Works

When a dispute is flagged, the agent starts processing immediately. It reviews the dispute details alongside the merchant's transaction history and profile, factoring in prior context to build a complete picture of the case before taking any action.

Merchant outreach goes out automatically through your existing integrations: Salesforce, Zendesk, Intercom, etc. If the merchant doesn't respond within a defined window, the agent follows up. No one on your team needs to track it or chase it.

The agent also calculates a win probability score: an assessment of the likelihood of successfully disputing the chargeback based on the evidence, transaction context, and merchant history. Platforms set their own rules and thresholds. If win probability clears the bar you define, the agent automatically fights the dispute, assembles the evidence package, and submits the response directly to the processor. If it falls below, or the case warrants additional judgment, the agent flags it for your team with the full analysis already surfaced so they can act without reconstructing the situation from scratch.

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From Processing to Reviewing Exceptions

The most meaningful shift the Dispute Agent creates isn't speed, though response times do compress significantly. It's where your team's attention goes.

Instead of working every dispute manually, your team reviews the ones that need them. Routine cases with clear evidence and high win probability move through automatically. Edge cases get human attention with the agent's work already done. That's a fundamentally different way to run a disputes operation, and it changes the economics in ways that compound at volume.

Win rates improve because no dispute gets missed or deprioritized when the queue gets heavy. Evidence packages are consistent because the same logic assembles them every time. And the deadline risk that comes with manual workflows, where a dispute slips through because someone was out or overloaded, goes away.

All of it is tracked in the disputes dashboard in Coris: win rate, dollars recovered, dispute volume by status, and more. 

Dispute Agent is available now. Reach out to learn more.