Before Coris, Quilt relied heavily on internal rules, processor alerts, and manual research. Without upfront automated screening, fraudulent merchants sometimes slipped through onboarding and were only discovered after processing activity and chargebacks. Each review involved multiple systems, search engines, and processor dashboards, making the process slow and inconsistent.

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Impact at a Glance

• Review time reduced by roughly two-thirds
• Multiple thousands of dollars saved for every fraudulent merchant prevented
• High-risk merchants identified at onboarding before processing
• Unified monitoring and investigations across processors
• Scalable PayFac operations without adding headcount

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The Challenge

Quilt’s risk management team’s processes were not always proactive. Because processors surfaced alerts only after transactions occurred, the team frequently learned about fraud too late. A few bad merchants processed payments before chargebacks revealed the issue, creating avoidable losses.

Investigations were also highly manual. Quilt’s analysts performed up to 20 to 30 minutes of web searches, cross-referencing point of sale data, spreadsheets, processor tools, and publicly available information to determine transaction legitimacy. There was no unified place to evaluate a merchant or understand their history. For a lean team, this level of overhead made it difficult to scale.

As they scaled, Quilt sought out a proactive system that could validate merchants at onboarding, consolidate risk signals across processors, and reduce the manual research required for every review.

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We were backing into merchant reviews by reacting to transactions. Quilt needed an automated, proactive way to assess merchant risk up front.

Eric Saylor

Director of Risk and Fraud, Quilt

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Why Quilt Chose Coris

Quilt assessed a few options, including native risk tools from acquiring processors, point solutions focused on specific risk signals, and building a custom solution in-house. 

Coris stood out for its ability to unify data from multiple processors, provide structured insight into a merchant’s legitimacy, and streamline investigations by placing all relevant context in one place. The platform offered consistency and transparency that processor tools alone could not.

The partnership model also mattered. Quilt, a rapidly growing company, valued the responsiveness, domain expertise, and willingness of the Coris team to collaborate on improvements and support Quilt through new workflows and integrations.

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The Solution

Quilt implemented Coris across processors, consolidating monitoring and investigations into a single workflow. MerchantProfiler became the first line of defense, allowing the team to assess web presence, business registration, reputation signals, and other indicators before merchants began processing.

Coris also combined processor alerts into a unified queue, shifting Quilt from transaction-based reviews to account-level monitoring. Quilt’s team of risk analysts could now evaluate patterns of behavior and risk signals in context rather than reacting to isolated events.

Investigations became significantly faster. Instead of manually searching the web and switching software systems, the risk management team could review historical notes and merchant activity directly within Coris. This enabled early outreach to merchants, fewer delayed payouts, and consistent coverage across the portfolio.

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The Results

Reviews completed in one-third the time

Coris reduced merchant review time from approximately 20–30 minutes down to under 5 minutes. Quilt now reviews 50 to 100 merchants a week with a lean team and completes daily workloads faster without sacrificing thoroughness.

Fraud identified earlier in the lifecycle

Quilt now identifies fraudulent or misrepresented merchants during onboarding rather than after transactions occur. These early detections prevent losses that historically ranged in multiple thousands of dollars per merchant, improving both financial outcomes and operational confidence.

One workflow across Acquiring Processors

With a processor-agnostic platform, Quilt evaluates its entire portfolio through a single workflow. This reduces operational overhead, eliminates duplicative tools, and ensures merchants are assessed consistently regardless of processor.

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Coris helps you scale without hiring a massive risk team. We can manage risk with way more merchants, move faster, and make decisions with far greater confidence.

Eric Saylor

Director of Risk and Fraud, Quilt