As Ignition expanded globally, payments volume increased across markets. Its risk workflows, built around Slack alerts and spreadsheet tracking, required analysts to reconstruct merchant context across disconnected tools.

The structure worked at a lower scale. It was not designed to support sustained global volume.

Ignition replaced fragmented workflows with a centralized risk system powered by Coris. Onboarding, monitoring, and investigations now operate within structured processes integrated directly into its payments operations.

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Impact at a Glance

• Replaced Slack alerts and spreadsheet tracking with a single system of record
• Extended continuous monitoring to 100% of active merchants
• Reduced documentation requests for low-risk merchants by up to 80%
• Maintained stable dispute rates year over year as payments volume increased
• Reduced fraud-related losses by ~20% within higher-risk merchant segments

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About Ignition

Ignition is a recurring revenue and billing automation platform serving more than 8,500 professional services businesses worldwide. Since 2013, customers have managed over 2.4 million client relationships and generated more than $13 billion in revenue through the platform.

With payments spanning Australia, North America, the United Kingdom, and New Zealand, merchant onboarding and transaction activity increased steadily. Risk operations needed to mature in parallel to support continued expansion.

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Challenge: Growth exposed structural gaps in risk operations

Before Coris, Ignition relied on alerts that were delivered through Slack. Merchant reviews and investigations were tracked in Google Sheets and Excel. No single system provided a complete merchant view.

As merchant and transaction volume increased, analysts rebuilt risk profiles manually. Context switching became routine. Documentation standards varied. Decisions depended on individual coordination rather than system design.

The process functioned at lower volume. It was not built for sustained global scale.

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We were new to running payments at scale. We had limited visibility into merchant activity and relied heavily on spreadsheets and Slack alerts. That approach doesn’t scale.

Ian Ratty

Head of Fraud & Risk, Ignition

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Ignition needed consolidated merchant context, structured alerting, and reporting embedded directly into its risk workflows. Integration had to require minimal engineering lift.

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Solution: Centralized merchant risk operations integrated with Stripe

Ignition implemented Coris through a no-code integration 

Coris AI agents ingests Stripe’s and Ignition’s signals and combines them with additional data on businesses, including adverse media findings, litigation records, and business credit data. Instead of reviewing checks across multiple tools, analysts now assess merchant context and transaction behavior within a single interface.

“When the team saw the product, they said, ‘This is exactly what we need,’” Ian said. “The merchant focus stood out immediately.”

Coris became the system of record for onboarding, monitoring, and investigations. Alerts that once appeared in Slack now enter structured queues. Review notes and monitoring decisions are captured within the same platform. Merchant context persists rather than being reconstructed for each review.

Risk operations shifted from manual coordination to structured infrastructure.

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Results: Risk scaled alongside payments

Replaced fragmented workflows with one centralized system

Slack alerts, spreadsheet tracking, and disconnected review processes were consolidated into a single risk platform. Merchant reviews, signals, alerts, and investigation notes now reside in one system of record.

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We used to operate out of Google Sheets and Excel. Now those processes sit in Coris. Nothing gets lost.

Ian Ratty

Head of Fraud & Risk, Ignition

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Consolidation reduced coordination risk, improved review consistency, and created an auditable trail for every merchant decision.

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Reduced onboarding friction while preserving oversight

Ignition manually reviews every merchant application. Previously, analysts frequently requested additional documentation in borderline cases to gain comfort. Each request introduced delays and increased the risk of merchant drop-off.

With consolidated merchant context embedded directly into onboarding workflows, analysts can approve low-risk merchants without defaulting to additional documentation. Documentation requests for low-risk merchants decreased by up to 80%, allowing qualified businesses to move through onboarding with fewer interruptions while maintaining review standards.

‍“If the score is low and the data supports it, we approve without asking for more documents. That reduces friction and improves onboarding rates.”

Requests are now concentrated on higher-risk merchants where deeper scrutiny is warranted.

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Extended monitoring across the entire merchant base

Previously, oversight centered primarily on transaction-level alerts. Merchant context was not systematically incorporated into ongoing monitoring.

With Coris, continuous monitoring now extends to 100% of active merchants. Transaction behavior and merchant context are evaluated within structured queues rather than isolated alerts. Rules can be refined as volume grows, ensuring oversight evolves alongside payments activity.

As payments volume increased across markets, dispute rates remained stable year over year. Within higher-risk merchant segments, structured monitoring and improved visibility reduced fraud-related losses.

Monitoring is now embedded across the full merchant lifecycle.

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Built for continued expansion

Ignition continues to expand across markets and increase payments volume. Risk operations no longer depend on manual coordination or fragmented tooling. Merchant context persists across onboarding and post-onboarding review. Monitoring evolves as transaction patterns change.

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The Coris team are some of the best I have partnered with during my career, Ian said. They are open to feedback and consistently improve the product. They move fast.

Ian Ratty

Head of Fraud & Risk, Ignition

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By replacing fragmented workflows with a centralized risk system, Ignition established infrastructure designed to scale alongside its payments business.

Ignition’s risk operations now scale in parallel with its payments volume.

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Reach out to our team if you want to learn how Coris can help automate your payments and risk operations.